MMC - The next generation of ambulance multiplex
The Demers MMC system marks a major advancement in ambulance multiplex technology. This digital solution is designed to improve the reliability, flexibility, and efficiency of EMS operations.
Designed to evolve with customer needs, the MMC offers expanded capabilities that simplify vehicle control and maintenance while ensuring compatibility with future technological innovations.
Today’s performance driven by innovation, ready for what’s ahead
The MMC is much more than an update to the previous multiplex generation. It reflects Demers’ ongoing commitment to innovation and exceeding performance standards, offering EMS providers an even more advanced technology.
For more than 15 years, the PRAN multiplex system has been installed in over 10,000 Demers ambulances across North America. Building on this experience, our engineers developed the MMC to push PRAN systems further, integrating advanced features that meet the growing demands of EMS providers.
The MMC delivers centralized controls, an intuitive user interface, new features, and expanded capabilities, all designed to optimize interventions without disrupting daily operations.
The four pillars of the MMC ambulance multiplex
Flexibility: digital control of the ambulance
With a centralized, user-friendly interface, the MMC allows paramedics to manage all ambulance functions from a single control point. Advanced customization options simplify operations and improve on-scene efficiency.
Enhanced reliability
The MMC ambulance multiplex is engineered to meet the highest reliability standards. Its robust architecture and high-quality components maximize vehicle uptime. With full real-time and remote diagnostics, the MMC reduces service interruptions and supports continuous EMS operations.
Easy maintenance
Its modular design allows easy access to wiring and critical components, reducing downtime. Integrated diagnostics provide real-time data for fast, efficient repairs. This new generation of ambulance Multiplex is designed to ensure service continuity and mission readiness.
Connectivity and compatibility
The MMC is built for open compatibility with third-party solutions, making it easy to adapt ambulance functions to specific operational needs. Its open communication protocols provide unmatched flexibility, ensuring seamless integration of new solutions to meet future challenges.
The four pillars of the MMC ambulance multiplex
Flexibility: digital control of the ambulance
With a centralized, user-friendly interface, the MMC allows paramedics to manage all ambulance functions from a single control point. Advanced customization options simplify operations and improve on-scene efficiency.
Enhanced reliability
The MMC ambulance multiplex is engineered to meet the highest reliability standards. Its robust architecture and high-quality components maximize vehicle uptime. With full real-time and remote diagnostics, the MMC reduces service interruptions and supports continuous EMS operations.
Easy maintenance
Its modular design allows easy access to wiring and critical components, reducing downtime. Integrated diagnostics provide real-time data for fast, efficient repairs. This new generation of ambulance Multiplex is designed to ensure service continuity and mission readiness.
Connectivity and compatibility
The MMC is built for open compatibility with third-party solutions, making it easy to adapt ambulance functions to specific operational needs. Its open communication protocols provide unmatched flexibility, ensuring seamless integration of new solutions to meet future challenges.
BENEFITS
Demers' commitment to advancing ambulance performance
A system designed for the current and future needs of EMS providers
The move to the MMC further enhances the performance of Demers ambulances, building on the proven reliability of the PRAN system. Every improvement is designed to address the challenges of emergency services, delivering solutions that simplify operations and optimize response times.
Tangible benefits of the MMC for ambulance services
With the MMC, services benefit from a lower total cost of ownership, reduced downtime, and greater durability. Its flexible customization and continuous evolution allow operations to be optimized as the demands on EMS grow.
Training and support for your teams
Online resources
A wide range of resources is available on our Expertise Hub to support MMC use, including training videos and detailed technical articles.
Detailed training
Available as a webinar or in-person session, our certified trainers deliver technical courses to train your teams on ambulance multiplex system use and diagnostics.
Technical support
Our experts are available via phone support to answer any questions about MMC operation, diagnostics, or maintenance.
Explore our MMC resources
Questions
FAQ – Your most common questions about the MMC
How is the MMC different from the previous PRAN multiplex?
The MMC is an evolution of the PRAN system, integrating expanded capabilities such as a centralized, user-friendly interface, increased reliability through a modular architecture, and connectivity with third-party solutions for greater flexibility, all without compromising the continuity of your operating experience.
How does the MMC help reduce downtime?
Thanks to its modular architecture and advanced diagnostic tools, the MMC enables faster maintenance interventions and simplified troubleshooting, reducing vehicle downtime.
Is the MMC compatible with existing fleet management systems?
Yes. The MMC uses an open communication protocol (CAN), making integration with fleet management systems and other third-party tools straightforward. Demers Ambulances and PRAN guarantee this compatibility. Contact your software provider to begin the connection process with our teams.
How many signals does the MMC CAN/AVL interface offer?
The MMC is the ambulance multiplex with the highest number of integrated signals on the market with over 124 in total. Its flexible protocol allows easy additions via software updates. This dynamic platform is designed for continuous improvement.
Will RFID technology be available for equipment management?
We are developing an equipment tracking solution that will be available in future versions. The MMC ambulance multiplex is a dynamic system, updated through software, allowing you to benefit from the latest innovations as soon as they’re released.
What does a software update mean?
Updating the MMC ambulance multiplex is now simple. Just connect your laptop to the MMC via a standard USB port and contact Customer Care. They will complete the update remotely, ensuring a quick and efficient process.
Is the MMC standard on all Demers ambulances?
Yes. The MMC is now standard across all Demers ambulances. Configuration may vary depending on the platform and region. For more details, contact us.
Can MMC settings be customized?
Yes. The MMC offers advanced customization options, allowing you to adjust settings according to the specific needs of each service. This ensures the system adapts to your team’s preferences and operational environment.
Where are the control screens located?
Standard equipment includes two screens: one in the front cab, on the driver’s console, and one in the rear care module. An optional auxiliary screen for the rear is available, as well as a 7-inch digital clock display.
Do the touch screens work with disposable gloves?
Yes. MMC ambulance multiplex touch screens are designed for EMS use and are sensitive enough to operate with two layers of disposable gloves.
Which functions remain on physical switches?
In the front cab: PRI/SEC lighting, Wig Wag, and Howler/Rumbler.
In the rear care module: exhaust fan, suction, and ceiling lights.
What additional features are in the rear?
Along with standard functions, the MMC care module control panel includes:
- Integrated clock
- Screen brightness control
- Repeating timer alarm (stopwatch)
- Error log display
- Turn signal and transmission indicators
As a flexible system, the MMC can integrate additional optional functions directly into the AUX menu.
What resources are available for MMC implementation and use?
Demers offers full support, including in-station training, explanatory documents, orientation videos for paramedics, and a dedicated technical assistance line to answer all your questions.
Can the MMC evolve with new features?
Yes. The MMC is designed to grow. Software updates and flexible design allow new features to be added as your service needs and technology evolve.
Where can I get the Bluetooth diagnostic app?
The VisionPlex Mobile app is available for free on the platform of your choice:
For Android devices
For Apple devices
How does the MMC help reduce an ambulance’s total cost of ownership?
The MMC helps lower the total cost of ownership by reducing downtime, simplifying maintenance through its decentralized design, and enabling predictive maintenance in the future, which decreases costly, unexpected interventions.
En quoi le MMC est-il différent de l’ancien multiplex PRAN ?
Le MMC représente une évolution du système PRAN, intégrant des capacités étendues comme une interface centralisée et conviviale, une fiabilité accrue grâce à une architecture modulaire, et une connectivité avec des solutions tierces pour plus de flexibilité, sans compromettre la continuité de votre expérience.
Comment le MMC aide-t-il à réduire les temps d’arrêt ?
Grâce à son architecture modulaire et à l’intégration d’outils de diagnostic avancés, le MMC facilite des interventions de maintenance rapides et un dépannage simplifié, réduisant ainsi le temps d’arrêt des véhicules.
Est-ce que le MMC est compatible avec les systèmes de gestion de flotte existants ?
Oui, le MMC utilise un protocole de communication ouvert (CAN), facilitant son intégration avec des systèmes de gestion de flotte et d’autres outils tiers pour optimiser vos opérations. Demers Ambulances et PRAN garantissent cette compatibilité. Contactez votre fournisseur pour initier les démarches de connexion avec nos équipes.
Combien de signaux offre l’interface CAN/AVL du MMC ?
Le MMC est le multiplex offrant le plus grand nombre de signaux sur le marché, avec plus de 124 signaux intégrés. Son protocole flexible permet des ajouts faciles via des mises à jour logicielles. Cette plate-forme dynamique est conçue pour une amélioration continue.
La technologie RFID sera-t-elle disponible pour la gestion des équipements ?
Nous développons une solution pour le suivi des équipements, qui sera disponible dans de futures versions. Le MMC Multiplex est un système dynamique, mis à jour par logiciel, vous permettant de bénéficier immédiatement des dernières innovations.
Mise à jour logicielle, qu’est-ce que ça veut dire ?
La mise à jour du système multiplex MMC est désormais simplifiée. Il vous suffit de connecter votre ordinateur portable au MMC via un port USB standard et de contacter le service clientèle. Celui-ci effectuera la mise à jour à distance, assurant un processus rapide et efficace.
Le MMC est-il standard sur toutes les ambulances de la marque Demers ?
Oui, le MMC est la nouvelle norme dans toutes les ambulances de Demers. La configuration peut varier selon la plateforme et la région. Pour plus de détails, contactez-nous.
Est-il possible de personnaliser les réglages du MMC ?
Où se trouvent les écrans de commande ?
L’équipement standard comprend deux écrans : un dans la cabine avant, sur la console du conducteur, et un autre à l’arrière, dans le module de soins. Un écran auxiliaire supplémentaire à l’arrière est disponible en option. Une horloge numérique sur un écran de 7 po est également disponible en option.
L’écran tactile fonctionne-t-il avec des gants jetables ?
Oui, les écrans tactiles MMC Multiplex ont été développés pour les besoins des services médicaux d’urgence. Ils sont suffisamment sensibles pour fonctionner avec deux couches de gants jetables superposés.
Quelles sont les commandes qui restent sur les interrupteurs physiques ?
À l’avant, l’éclairange PRI/SEC, les Wig Wag, et le Howler/Rumbler, puis à l’arrière dans le module de soins : le ventilateur d’évacuation, la succion, et les lumières de plafonds.
Quelles sont les fonctionnalités ajoutées à l’arrière ?
En plus des fonctionnalités habituelles, le panneau de contrôle du module de soins MMC comporte des commandes supplémentaires telles que:
- Horloge intégrée
- Contrôle de la luminosité de l’écran
- Alarme de minuterie répétitive (chronomètre)
- Affichage du journal des erreurs
- Voyants d’intention et indicateurs de transmission
Le MMC étant flexible, il est possible d’ajouter des fonctions optionnelles directement intégrées dans le menu AUX.
Quelles ressources sont disponibles pour l’implantation et l’utilisation du MMC ?
Demers offre un accompagnement complet, incluant des formations à votre caserne, des documents explicatifs, des vidéos d’orientation pour les paramédics, ainsi qu’une ligne d’assistance technique dédiée pour répondre à toutes vos questions.
Le MMC peut-il évoluer avec de nouvelles fonctionnalités ?
Où se procurer l’application de diagnostic Bluetooth ?
L’application VisionPlex Mobile est disponible gratuitement sur la plateforme de votre choix :