Privacy policy
As part of our commitment to protecting Personal Information, we have developed this privacy policy to meet applicable regulatory requirements. We safeguard the rights and privacy of individuals by establishing strict standards for the collection, use, disclosure, and retention of Personal Information.
- Effective date: September 20, 2023
- Updated: March 19, 2024
- Legal framework: Act respecting the protection of personal information in the private sector (the “Act”)
Contact our Data Protection Officer
For any questions or concerns regarding this privacy policy, please contact:
Chantal Pouliot, HR Vice-Presidente, Canada
infovieprivee@demers-ambulances.com
28 rue Richelieu, Beloeil, Québec J3G 4N7
Personal Information Protection Policy
Use outside Quebec
If you use the Demers Ambulances website or its services and do not reside in Quebec, please note that by providing your Personal Information, you are deemed to consent to: the collection, use, and disclosure of your Personal Information in Quebec; and the collection, use, and disclosure of your Personal Information in accordance with the laws of the Province of Quebec (which may differ from the privacy laws of your jurisdiction of residence) and this policy.
Definitions
Personal Information: Any information held by Demers Ambulances relating to an individual that can directly or indirectly identify them. For example: identity and contact details, first and last name, date of birth, residential address, telephone number, email address, payment details.
Third party: Any individual or legal entity that collects, uses, retains, discloses, or destroys Personal Information on behalf of Demers Ambulances, or otherwise manages Personal Information held by Demers Ambulances. This also includes any person or entity from whom Demers Ambulances obtains Personal Information, or to whom it discloses such information, without otherwise being affiliated with Demers Ambulances.
Scope
This policy applies to all Demers Ambulances employees and partners when collecting, using, disclosing, retaining, or destroying Personal Information in the course of their duties, or whenever they otherwise have access to Personal Information held by Demers Ambulances, including that stored by a third party. It applies to all formats, from collection to destruction.
Collection and Use of Personal Information
We only collect Personal Information necessary for specific and legitimate purposes. Collection occurs mainly through direct interaction, for example by filling out forms. Individuals are informed of the reasons for collection and their consent is obtained. Personal Information is used solely for the purposes for which it was collected, unless otherwise authorized by law or with explicit consent. Personal Information will never be made public or sold.
Consent
Consent may be withdrawn at any time, except in limited cases such as when required by law or regulation, or when you have contractual obligations toward Demers Ambulances. To withdraw consent, please contact Demers Ambulances at: infovieprivee@demers-ambulances.com.
Accuracy
Demers Ambulances ensures that Personal Information in its possession is current, accurate, and complete as long as it is in use. However, it is your responsibility to provide accurate, truthful, and complete information. If you notice errors or need to update your Personal Information, please notify us at: infovieprivee@demers-ambulances.com.
Retention of Personal Information
Personal Information is retained only for as long as necessary to achieve the purposes for which it was collected, in accordance with applicable law. When no longer required, it is securely deleted unless otherwise required by applicable rules or regulations.
Security of Personal Information
We implement appropriate security measures to protect Personal Information against loss, unauthorized access, disclosure, alteration, or destruction. These measures include physical, technical, and organizational safeguards to ensure data security. Access to your Personal Information is strictly limited to authorized employees.
Disclosure of Personal Information
We disclose Personal Information only with the consent of the individual concerned or where required by law. We ensure that any third parties receiving Personal Information adhere to appropriate confidentiality and security standards.
Right of Access and Rectification
Privacy Incident Management
Complaints
Any complaint regarding the protection of Personal Information should be addressed to:
plaintevieprivee@demers-ambulances.com or
Data Protection Officer
Privacy Complaint
28 Richelieu Street
Beloeil, Quebec J3G 4N7
Your communication must include:
- The reason for the complaint and supporting facts, including details of any improper use or disclosure, names of those involved, and the timeframe in which the alleged activity occurred.
- Your contact information.
- Your expectations regarding the process.
If you believe your complaint has not been handled satisfactorily, you may file a formal complaint, free of charge, with the Commission d’accès à l’information du Québec. Information is available here: Commission d’accès à l’information – Recourse options.
Use of our Website
Our website contains links to other sites. We recommend reviewing the privacy policies of any sites you visit, as information exchanged through intermediaries beyond our control is not subject to this policy.
Effective Date and Review
At Demers Ambulances, we are committed to protecting data privacy and complying with applicable regulations. This privacy policy reflects our commitment to safeguarding stakeholders’ Personal Information. We review this policy regularly to ensure compliance with legal requirements and best practices in data privacy.