{"id":41248,"date":"2025-02-24T10:24:23","date_gmt":"2025-02-24T15:24:23","guid":{"rendered":"https:\/\/www.tbgd7.sg-host.com\/?p=41248"},"modified":"2025-11-28T12:07:28","modified_gmt":"2025-11-28T16:07:28","slug":"new-role-enhancing-customer-support","status":"publish","type":"post","link":"https:\/\/www.demers-ambulances.com\/ca-en\/new-role-enhancing-customer-support\/","title":{"rendered":"A new role dedicated to customer experience in Canada"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"41248\" class=\"elementor elementor-41248\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1101153 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1101153\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10e688a\" data-id=\"10e688a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb566aa elementor-widget elementor-widget-text-editor\" data-id=\"eb566aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW243209117 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW243209117 BCX8\">At Demers<\/span><span class=\"NormalTextRun CommentHighlightPipeRestRefresh SCXW243209117 BCX8\">, we are committed to delivering exceptional service and ensuring your fleet <\/span><span class=\"NormalTextRun SCXW243209117 BCX8\">remains<\/span><span class=\"NormalTextRun SCXW243209117 BCX8\"> operational when you need it most. To strengthen our partnership and enhance customer support, we are excited to introduce Robin Giard, Customer and Service Experience Manager, who will serve as your primary contact for Ontario and Qu\u00e9bec.<\/span><\/span><span class=\"EOP SCXW243209117 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46ebb96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46ebb96\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-586903e\" data-id=\"586903e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cc7d68 elementor-widget elementor-widget-heading\" data-id=\"1cc7d68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A dedicated contact for your needs <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16061e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16061e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e5e103d\" data-id=\"e5e103d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bb2f43 elementor-widget elementor-widget-text-editor\" data-id=\"6bb2f43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Robin will be your point of contact, backed by a team of service technicians, technical specialists, mobile technicians, and parts experts. His role is designed to provide seamless communication, ensuring your ambulances and buses receive the service and support they need, when they need it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-95e59c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"95e59c1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5882134\" data-id=\"5882134\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6058a43 elementor-widget elementor-widget-heading\" data-id=\"6058a43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How Robin and his team support you <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cf4d4a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1cf4d4a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d40aae\" data-id=\"0d40aae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8edd1b elementor-widget elementor-widget-text-editor\" data-id=\"d8edd1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>First-line support: For standard parts, service, and warranty inquiries, the fastest and most efficient way to receive service is through our existing phone and email channels.<\/p><p>Advanced service requests: For more complex needs or special requests, Robin is your direct contact to ensure the fastest resolution possible.<\/p><p>With his team\u2019s expertise and proactive approach, our goal is to minimize downtime and keep your fleet on the road\u2014so you can focus on saving lives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12e8c1b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12e8c1b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4580e3\" data-id=\"d4580e3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d07d475 elementor-widget elementor-widget-heading\" data-id=\"d07d475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Beyond standard service: proactive fleet support and upfitting <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ead412b elementor-widget elementor-widget-text-editor\" data-id=\"ead412b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Robin\u2019s role goes beyond service and maintenance. He is here to assist with custom upfitting, commissioning, decommissioning, and specialized post-production installations at your location. Whether you need remote PowerLOAD installations at your station or unique modifications to optimize your fleet, Robin can provide tailored solutions.<\/p><p>Connect with us for a quote or consultation to keep your fleet prepared and one step ahead, ensuring it&#8217;s always ready when you need it most. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb10b8a elementor-widget elementor-widget-heading\" data-id=\"cb10b8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Looking ahead <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f2b953 elementor-widget elementor-widget-text-editor\" data-id=\"2f2b953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By enhancing our customer support structure, we aim to provide faster service, personalized solutions, and a proactive approach to fleet management. Robin is ready to work closely with you to ensure your ambulances stay road-ready and equipped to serve your communities. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1df7052\" data-id=\"1df7052\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-408c35d elementor-widget elementor-widget-image\" data-id=\"408c35d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/www.demers-ambulances.com\/ca-en\/wp-content\/uploads\/2025\/02\/Robin-scaled-2-768x1024.jpg\" class=\"attachment-large size-large wp-image-41250\" alt=\"\" srcset=\"https:\/\/www.demers-ambulances.com\/ca-en\/wp-content\/uploads\/2025\/02\/Robin-scaled-2-768x1024.jpg 768w, https:\/\/www.demers-ambulances.com\/ca-en\/wp-content\/uploads\/2025\/02\/Robin-scaled-2-225x300.jpg 225w, https:\/\/www.demers-ambulances.com\/ca-en\/wp-content\/uploads\/2025\/02\/Robin-scaled-2-1152x1536.jpg 1152w, https:\/\/www.demers-ambulances.com\/ca-en\/wp-content\/uploads\/2025\/02\/Robin-scaled-2-1536x2048.jpg 1536w, https:\/\/www.demers-ambulances.com\/ca-en\/wp-content\/uploads\/2025\/02\/Robin-scaled-2.jpg 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6733bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6733bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9cac11\" data-id=\"b9cac11\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56c3b51 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"56c3b51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.demers-ambulances.com\/contact-us\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Demers, we are committed to delivering exceptional service and ensuring your fleet remains operational when you need it most. To strengthen our partnership and enhance customer support, we are excited to introduce Robin Giard, Customer and Service Experience Manager, who will serve as your primary contact for Ontario and Qu\u00e9bec. A dedicated contact for [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":41257,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[119,112],"tags":[],"pole":[129,130],"class_list":["post-41248","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","category-maintenance","pole-fleet-managers-hub","pole-fleet-tehncicians-hub"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service and customer experience manager | Demers Ambulances<\/title>\n<meta name=\"description\" content=\"Discover how Robin Giard enhances Demers&#039; service, ensuring faster, proactive fleet support in Ontario and Qu\u00e9bec.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.demers-ambulances.com\/ca-en\/new-role-enhancing-customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service and customer experience manager | Demers Ambulances\" \/>\n<meta property=\"og:description\" content=\"Discover how Robin Giard enhances Demers&#039; service, ensuring faster, proactive fleet support in Ontario and Qu\u00e9bec.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.demers-ambulances.com\/ca-en\/new-role-enhancing-customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Demers Ambulances\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-24T15:24:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-28T16:07:28+00:00\" \/>\n<meta property=\"og:image\" 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