{"id":43504,"date":"2025-10-30T16:14:17","date_gmt":"2025-10-30T20:14:17","guid":{"rendered":"https:\/\/demersdev.flywheelsites.com\/ca-en\/?p=43504"},"modified":"2026-02-04T16:12:31","modified_gmt":"2026-02-04T20:12:31","slug":"ottawa-paramedic-service-leveraging-oem-ambulance-training","status":"publish","type":"post","link":"https:\/\/www.demers-ambulances.com\/ca-en\/ottawa-paramedic-service-leveraging-oem-ambulance-training\/","title":{"rendered":"Built on expertise: Ottawa\u2019s fleet team gains valuable insight through manufacturer training"},"content":{"rendered":"\t\t
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Reliability begins with teamwork between local technicians and the manufacturer who built their vehicles. For the Ottawa Paramedic Service, keeping 85 ambulances on the road safely depends on technicians who are familiar with every system they service.<\/p>

Through our Customer Care\u2019s technical training<\/a><\/strong><\/span>, Ottawa\u2019s mechanics have strengthened their diagnostic skills, improved repair times, and gained confidence in working with complex electrical systems. Working together, the strength of our combined expertise ensures that our manufacturers\u2019 knowledge is shared directly with the skilled technicians who care for these vehicles every day. This connection allows every member of the team to handle each ambulance with the precision, attention, and dedication needed to keep their fleet safe, reliable, and ready to serve.<\/p>

\u201cMost of our ambulance issues are electrical. Our technicians are using laptops almost every day. If you don\u2019t have training on it, it can be a challenge,\u201d explains Shaun McGee, Coordinator, Fleet Technical Training & Operational Support for the City of Ottawa.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Building confidence in electrical systems<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Multiplex wiring systems connect lighting, patient modules, and safety controls. They make vehicles smarter and more efficient, but they also require specialized understanding.<\/p>

Demers\u2019 training helps technicians read wiring diagrams, use diagnostic tools effectively, and approach electrical issues with confidence.<\/p>

\u201cThe wire stamping system that Demers uses makes things easier,\u201d McGee explained. \u201cBut you need to understand the schematics.\u201d<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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That\u2019s where structured training has been a game-changer.<\/p>

By combining clear instruction with hands-on practice, the program allows mechanics to move from simply replacing parts to identifying and solving problems at the source. The result is faster diagnostics, fewer repeat issues, and less downtime for ambulances in service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Virtual training: A valuable alternative<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ottawa has a long history of sending mechanics to the Demers factory for in-person sessions<\/a><\/strong><\/span>, where technicians can see ambulances in various stages of production and learn directly from the engineering team.<\/p>

When travel wasn\u2019t possible, the service joined its first virtual training session led by Demers technical expert Dominic Chatelle. The format proved to be both practical and effective.<\/p>

\u201cIt was the first time we\u2019d done virtual training with Dominic,\u201d McGee said. \u201cIt worked well, and it\u2019s useful because we have staff moving in and out of the ambulance section frequently. It gives them that base knowledge.\u201d<\/p>

The online training has become an important part of the onboarding process for new staff, while in-person factory sessions remain the best option for deeper technical insight.<\/p>

\u201cThe virtual training is a great starting point,\u201d McGee added. \u201cBut for a deeper understanding, you still want that factory experience\u201d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Building stronger collaboration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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For Ottawa, training goes beyond technical skill. It also strengthens the partnership between the service and Demers\u2019 support team.<\/p>

\u201cHaving that connection with Dominic was valuable,\u201d McGee said. \u201cIt helps when you have a face to the name, and the technicians know who they\u2019re dealing with. It makes it easier for our team to reach out when they need support. It builds trust and improves collaboration.\u201d<\/h5>

That spirit of collaboration extended even further when Ottawa invited neighboring Renfrew County staff to join the virtual session, ensuring more services could benefit from the same expertise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook your training<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Real-time benefits for ambulance repairs<\/h2>

Fleet downtime is costly for any emergency service. With structured training, Ottawa\u2019s technicians can address many issues directly, without waiting for external assistance.
This independence results in:<\/p>

\u2022 Faster, more accurate diagnostics.
\u2022 Reduced repair delays for recurring issues like lighting or door systems.
\u2022 More efficient communication between Ottawa\u2019s mechanics and Demers\u2019 technical team.<\/p>

By empowering technicians with manufacturer-level knowledge, the training program helps keep more ambulances on the road and available for emergency response.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Reliability begins with teamwork between local technicians and the manufacturer who built their vehicles. For the Ottawa Paramedic Service, keeping 85 ambulances on the road safely depends on technicians who are familiar with every system they service. Through our Customer Care\u2019s technical training, Ottawa\u2019s mechanics have strengthened their diagnostic skills, improved repair times, and gained […]<\/p>\n","protected":false},"author":45,"featured_media":45606,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[120,112,175],"tags":[],"pole":[129,130],"class_list":["post-43504","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interviews-testimonial","category-maintenance","category-training","pole-fleet-managers-hub","pole-fleet-tehncicians-hub"],"acf":[],"yoast_head":"\nOEM ambulance training | Demers Ambulances<\/title>\n<meta name=\"description\" content=\"Demers\u2019 technical training empowers Ottawa\u2019s fleet technicians with diagnostic expertise, faster repairs, and stronger manufacturer collaboration.\" \/>\n<meta name=\"robots\" content=\"index, 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