{"id":21282,"date":"2026-06-09T19:37:49","date_gmt":"2026-06-09T19:37:49","guid":{"rendered":"https:\/\/www.demers-ambulances.com\/ca-fr\/?p=21282"},"modified":"2026-06-15T16:16:17","modified_gmt":"2026-06-15T16:16:17","slug":"developpement-service-client-apres-vente-canada","status":"publish","type":"post","link":"https:\/\/www.demers-ambulances.com\/ca-fr\/developpement-service-client-apres-vente-canada\/","title":{"rendered":"Scott Frey prend la t\u00eate du d\u00e9veloppement des activit\u00e9s de services \u00e0 la client\u00e8le et d\u2019apr\u00e8s-vente au Canada"},"content":{"rendered":"\t\t
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Alors que les flottes d\u2019ambulances continuent de cro\u00eetre partout en Am\u00e9rique du Nord, le groupe Demers-Braun-Crestline-Medix<\/a> poursuit le renforcement de son organisation apr\u00e8s-vente afin d\u2019offrir un accompagnement toujours plus rapide, efficace et en coh\u00e9rence avec les besoins de ses clients. Cette \u00e9volution s\u2019inscrit dans l\u2019engagement \u00e0 long terme de l\u2019entreprise d\u2019aider les services param\u00e9dicaux \u00e0 maximiser la disponibilit\u00e9 de leurs v\u00e9hicules et \u00e0 assurer la continuit\u00e9 de leurs op\u00e9rations.<\/p>

Pour soutenir cette croissance, Scott Frey a \u00e9t\u00e9 nomm\u00e9 Vice-pr\u00e9sident, v\u00e9hicules sp\u00e9cialis\u00e9s et Services client & apr\u00e8s-vente Canada. Dans le cadre de ses nouvelles responsabilit\u00e9s, il pilotera le d\u00e9veloppement d\u2019une organisation apr\u00e8s-vente encore mieux int\u00e9gr\u00e9e, ax\u00e9e sur la performance op\u00e9rationnelle, la r\u00e9activit\u00e9 du service et l\u2019am\u00e9lioration continue de l\u2019exp\u00e9rience client \u00e0 l\u2019\u00e9chelle du Canada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\u00ab Alors que nous poursuivons l\u2019expansion de nos capacit\u00e9s apr\u00e8s-vente, nous maintiendrons une attention constante \u00e0 l\u2019exp\u00e9rience client. Notre priorit\u00e9 est de s\u2019assurer qu\u2019ils b\u00e9n\u00e9ficient d\u2019un soutien r\u00e9actif afin qu\u2019ils puissent compter sur leurs v\u00e9hicules lorsqu\u2019ils en ont le plus besoin. \u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t- Scott Frey<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Fort de plus de dix ans d\u2019exp\u00e9rience \u00e0 contribuer \u00e0 la croissance des activit\u00e9s de distribution d\u2019autobus commerciaux<\/a> de Crestline, Scott apporte une solide expertise op\u00e9rationnelle, une connaissance approfondie des besoins du march\u00e9 et une approche r\u00e9solument centr\u00e9e sur le client. Son parcours t\u00e9moigne de sa capacit\u00e9 \u00e0 cr\u00e9er de la valeur gr\u00e2ce \u00e0 la collaboration, \u00e0 l\u2019excellence du service et \u00e0 une ex\u00e9cution rigoureuse.<\/p>

Bien connu de nombreux clients \u00e0 travers le Canada, Scott a toujours privil\u00e9gi\u00e9 une approche ax\u00e9e sur les r\u00e9alit\u00e9s du terrain. Son exp\u00e9rience lui a permis de d\u00e9velopper une compr\u00e9hension approfondie des enjeux auxquels font face les exploitants de v\u00e9hicules sp\u00e9cialis\u00e9s et les services param\u00e9dicaux, ainsi qu’une capacit\u00e9 reconnue \u00e0 transformer les commentaires et les pr\u00e9occupations des clients en am\u00e9liorations concr\u00e8tes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Une organisation apr\u00e8s-vente consolid\u00e9e pour soutenir la disponibilit\u00e9 des v\u00e9hicules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sous la direction de Scott, Demers poursuivra l\u2019expansion et l\u2019harmonisation de ses activit\u00e9s de Service client et d\u2019apr\u00e8s-vente \u00e0 travers ses diff\u00e9rentes installations, notamment les \u00e9quipes de soutien technique ainsi que les centres de service de Mont-Saint-Hilaire, Saskatoon et Bolton, en Ontario<\/a>.<\/p>

Cette organisation \u00e9largie vise avant tout \u00e0 aider les clients \u00e0 remettre leurs v\u00e9hicules en service plus rapidement gr\u00e2ce \u00e0 un soutien technique plus accessible, une meilleure disponibilit\u00e9 des pi\u00e8ces et une capacit\u00e9 d\u2019intervention accrue partout au pays. En r\u00e9duisant les d\u00e9lais de r\u00e9ponse et les temps d\u2019immobilisation, l\u2019entreprise souhaite offrir \u00e0 ses clients un soutien encore plus efficace lorsqu\u2019ils en ont besoin.<\/p>

Elle permettra \u00e9galement de mieux capter la voix du client et de convertir les commentaires recueillis sur le terrain en am\u00e9liorations continues des services, du soutien technique et des processus op\u00e9rationnels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Une approche int\u00e9gr\u00e9e au service des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u2019\u00e9volution du mod\u00e8le apr\u00e8s-vente nord-am\u00e9ricain favorisera un meilleur arrimage des \u00e9quipes, des processus et des activit\u00e9s de service afin d\u2019offrir un soutien encore plus coh\u00e9rent \u00e0 l\u2019ensemble des clients.<\/p>

Pour Demers, dont l\u2019histoire est profond\u00e9ment enracin\u00e9e au Qu\u00e9bec, cette \u00e9volution repr\u00e9sente \u00e9galement l\u2019occasion de renforcer davantage l\u2019accompagnement offert aux clients qui ont contribu\u00e9 \u00e0 b\u00e2tir sa r\u00e9putation depuis plus de 65 ans. En demeurant \u00e0 l\u2019\u00e9coute de leurs r\u00e9alit\u00e9s op\u00e9rationnelles et en investissant continuellement dans ses capacit\u00e9s de service, l\u2019entreprise r\u00e9affirme sa volont\u00e9 d\u2019\u00eatre un partenaire de confiance pour les organisations qui comptent sur ses v\u00e9hicules au quotidien.<\/p>

En continuant d\u2019investir dans ses capacit\u00e9s apr\u00e8s-vente et dans son r\u00e9seau de soutien \u00e0 la client\u00e8le, le groupe Demers-Braun-Crestline-Medix se donne les moyens de mieux r\u00e9pondre aux besoins de ses clients aujourd\u2019hui, tout en accompagnant la croissance de leurs op\u00e9rations pour les ann\u00e9es \u00e0 venir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Alors que les flottes d\u2019ambulances continuent de cro\u00eetre partout en Am\u00e9rique du Nord, le groupe Demers-Braun-Crestline-Medix poursuit le renforcement de son organisation apr\u00e8s-vente afin d\u2019offrir un accompagnement toujours plus rapide, efficace et en coh\u00e9rence avec les besoins de ses clients. Cette \u00e9volution s\u2019inscrit dans l\u2019engagement \u00e0 long terme de l\u2019entreprise d\u2019aider les services param\u00e9dicaux \u00e0 […]<\/p>\n","protected":false},"author":51,"featured_media":21287,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[114,112,111,113],"tags":[],"pole":[86,87],"class_list":["post-21282","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-annonce","category-pieces","category-service-mobile","category-services-client","pole-pole-gestionnaires-de-flotte","pole-pole-proprietaires"],"acf":[],"yoast_head":"\nScott Frey prend la t\u00eate des services apr\u00e8s-vente d\u2019ambulances au Canada<\/title>\n<meta name=\"description\" content=\"Un nouveau leader est nomm\u00e9 pour d\u00e9velopper les services d\u2019apr\u00e8s-vente d\u2019ambulances au Canada afin d\u2019offrir un soutien 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