{"id":21704,"date":"2026-10-01T20:46:27","date_gmt":"2026-10-01T20:46:27","guid":{"rendered":"https:\/\/www.demers-ambulances.com\/ca-fr\/?p=21704"},"modified":"2026-10-01T20:57:00","modified_gmt":"2026-10-01T20:57:00","slug":"gestion-flotte-accident-ambulance","status":"publish","type":"post","link":"https:\/\/www.demers-ambulances.com\/ca-fr\/gestion-flotte-accident-ambulance\/","title":{"rendered":"Ambulance accident\u00e9e : l\u2019expertise Demers pour limiter l\u2019impact sur vos services"},"content":{"rendered":"\t\t
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Un accident survient. Une ambulance est endommag\u00e9e et, aussit\u00f4t, le gestionnaire doit trancher : peut-elle rester en service et comment la remettre pleinement op\u00e9rationnelle? Au-del\u00e0 de la r\u00e9paration<\/a> \u00e0 planifier, chaque unit\u00e9 immobilis\u00e9e accentue la pression sur les op\u00e9rations.<\/p>

Le Services Client de Demers recommande donc de communiquer avec lui d\u00e8s les premi\u00e8res heures. Une question guide alors toute la d\u00e9marche : qu\u2019est-ce qui doit r\u00e9ellement \u00eatre fait?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\u00ab Mon premier conseil \u00e0 un gestionnaire de flotte, c\u2019est de nous appeler d\u00e8s qu\u2019un accident survient. En nous impliquant rapidement, on peut l\u2019aider \u00e0 comprendre la situation et l\u2019accompagner dans les prochaines \u00e9tapes. \u00bb\n\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\u2014 Robin Giard, chef de l\u2019exp\u00e9rience client<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Une ambulance ne s\u2019\u00e9value pas comme un v\u00e9hicule conventionnel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Photos des dommages, num\u00e9ro de s\u00e9rie et kilom\u00e9trage permettent d\u2019amorcer l\u2019\u00e9valuation. L\u2019\u00e9quipe d\u00e9termine ensuite si une inspection physique est n\u00e9cessaire, identifie les pi\u00e8ces<\/a> requises et collabore, au besoin, avec l\u2019assureur.<\/p>

Or, l\u2019enjeu d\u00e9passe souvent les dommages visibles. Un impact sur une paroi peut avoir atteint la structure du module, un cabinet ou des composantes \u00e9lectriques.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\u00ab L\u2019expertise, c\u2019est aussi savoir ce qu\u2019il peut y avoir derri\u00e8re l\u2019endroit o\u00f9 le v\u00e9hicule a \u00e9t\u00e9 frapp\u00e9. Certains dommages sont \u00e9vidents; d\u2019autres ne deviennent visibles qu\u2019au d\u00e9sassemblage. Il faut savoir quoi chercher et s\u2019assurer que rien n\u2019est laiss\u00e9 au hasard. \u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\u2014 Robin Giard, chef de l\u2019exp\u00e9rience client<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cette connaissance de la conception est essentielle : toute r\u00e9paration structurale doit respecter les plans, les m\u00e9thodes de fabrication, les normes et les certifications<\/a> applicables.<\/p>

L\u2019objectif : rendre le v\u00e9hicule conforme \u00e0 sa conception et \u00e0 son usage, sans compromis pour la s\u00e9curit\u00e9 des param\u00e9dics et des patients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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R\u00e9parer, remplacer ou maintenir temporairement le v\u00e9hicule en service?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Chaque accident appelle une r\u00e9ponse diff\u00e9rente.\u00a0La bonne r\u00e9ponse varie selon le dossier. Une r\u00e9paration peut suffire; si le ch\u00e2ssis est lourdement atteint mais que le module reste viable, une remise \u00e0 neuf<\/a> peut \u00eatre envisag\u00e9e. Si l\u2019\u00e2ge, l\u2019\u00e9tat ou l\u2019ampleur des dommages rendent l\u2019intervention peu pertinente, le remplacement s\u2019impose.<\/p>

En cas de perte totale mena\u00e7ant les op\u00e9rations, Demers peut aussi, lorsque les circonstances le permettent, revoir sa planification de production pour acc\u00e9l\u00e9rer la livraison d\u2019une nouvelle ambulance.<\/p>

Dans tous les cas, notre \u00e9quipe aide le gestionnaire de flotte \u00e0 comparer les options et \u00e0 choisir celle qui r\u00e9pond le mieux \u00e0 ses besoins op\u00e9rationnels.<\/p>

Une ambulance accident\u00e9e ne doit pas forc\u00e9ment rester immobilis\u00e9e jusqu\u2019\u00e0 la r\u00e9paration compl\u00e8te. Si son utilisation demeure s\u00e9curitaire, l\u2019\u00e9quipe peut commander, pr\u00e9parer et peindre une pi\u00e8ce \u00e0 l\u2019avance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\u00ab Quand la situation le permet, on cherche une solution qui \u00e9vite d\u2019immobiliser inutilement le v\u00e9hicule. Si on peut pr\u00e9parer ce dont on a besoin avant de le faire entrer au service, c\u2019est une fa\u00e7on concr\u00e8te de r\u00e9duire l\u2019impact sur les op\u00e9rations du client. \u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\u2014 Robin Giard<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Un partenaire pour prot\u00e9ger la continuit\u00e9 de votre flotte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Le r\u00f4le du Service Client de Demers, c’est de comprendre les dommages, mesurer leurs cons\u00e9quences et trouver une solution qui prot\u00e8ge \u00e0 la fois la s\u00e9curit\u00e9 et la continuit\u00e9 de vos services. Chaque d\u00e9cision vise \u00e0 garder la flotte pr\u00eate \u00e0 soutenir sa mission.<\/p>

Cette solution n\u2019exige pas toujours une r\u00e9paration dans nos installations. Lorsque ni la structure ni les \u00e9l\u00e9ments li\u00e9s \u00e0 la garantie de votre ambulance<\/a> ne sont touch\u00e9s, l\u2019\u00e9quipe peut recommander une intervention ailleurs si elle r\u00e9pond mieux \u00e0 vos besoins.<\/p>

Lorsqu\u2019une ambulance est accident\u00e9e, le meilleur r\u00e9flexe reste simple : communiquer rapidement avec nous. Plus t\u00f4t l\u2019\u00e9quipe \u00e9value la situation, plus vite elle peut tracer la voie \u00e0 suivre et limiter l\u2019impact sur toute la flotte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCommuniquer avec le service client<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Un accident survient. Une ambulance est endommag\u00e9e et, aussit\u00f4t, le gestionnaire doit trancher : peut-elle rester en service et comment la remettre pleinement op\u00e9rationnelle? Au-del\u00e0 de la r\u00e9paration \u00e0 planifier, chaque unit\u00e9 immobilis\u00e9e accentue la pression sur les op\u00e9rations. Le Services Client de Demers recommande donc de communiquer avec lui d\u00e8s les premi\u00e8res heures. Une […]<\/p>\n","protected":false},"author":51,"featured_media":21713,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[89,113,94],"tags":[],"pole":[86,84,87,85],"class_list":["post-21704","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-planification","category-services-client","category-technologie","pole-pole-gestionnaires-de-flotte","pole-pole-paramedics","pole-pole-proprietaires","pole-pole-techniciens"],"acf":[],"yoast_head":"\nAmbulance accident\u00e9e : prot\u00e9ger la continuit\u00e9 de votre flotte<\/title>\n<meta name=\"description\" content=\"Une ambulance accident\u00e9e peut rapidement affecter vos op\u00e9rations. Voyez comment Demers vous aide \u00e0 \u00e9valuer les options et \u00e0 limiter l\u2019impact sur votre flotte.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.demers-ambulances.com\/ca-fr\/gestion-flotte-accident-ambulance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ambulance accident\u00e9e : prot\u00e9ger la continuit\u00e9 de votre flotte\" \/>\n<meta property=\"og:description\" content=\"Une ambulance accident\u00e9e peut rapidement affecter vos op\u00e9rations. 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