Maintenance & Care
KEEPING YOUR AMBULANCE ON THE ROAD
A Demers ambulance is supported by one of the most capable service networks in the industry. Nationwide authorized dealer partners deliver local, responsive support — directly backed by Demers at the factory level through our Customer Care and Technical Support teams, ensuring every service decision is accurate, consistent, and aligned with your ambulance’s engineering.
Your dealer is your dedicated point of contact for preventive maintenance, repairs, inspections, warranty coordination, and technical questions. Behind them stands Demers — providing the factory expertise, technical guidance, and coordinated support that empowers dealers to serve you with confidence. Together, this integrated service model is built to protect your investment, maximize uptime, and keep your fleet performing at its best — shift after shift.
A Complete Support System for the Life of Your Ambulance
Every element of our service program — preventive maintenance, repairs, technical support, and warranty coverage — works together to keep your ambulance reliable, protected, and ready. Delivered through authorized dealer partners and backed directly by Demers factory expertise, this coordinated support system is built around real-world EMS demands and designed with you in mind.
Preventive Maintenance
Routine ambulance preventive maintenance helps reduce unexpected failures and extend the life of critical systems. Authorized dealer partners perform maintenance designed to protect reliability, safety, and warranty eligibility.
Repair
Ambulance repairs require specialized expertise. Authorized dealer partners perform repairs using OEM-approved parts and procedures, supported by Demers technical guidance to restore performance and safety.
Technical Support
Our Technical Support provides factory-backed guidance to support accurate service decisions. Working alongside authorized dealer partners, technical support helps ensure service stays aligned with original engineering.
Warranty
Our ambulance warranty coverage supports key systems throughout the vehicle’s service life. Coverage works hand-in-hand with preventive maintenance, authorized repairs, and coordinated technical support.
Our Service Approach
Our service and support programs are built to keep your ambulance reliable, protected, and ready for every response.
That approach includes:
- Local service access through authorized dealer partners
- Factory-backed expertise for accurate diagnostics & repairs
- Clear service pathways that reduce downtime & confusion
- Long-term support that extends through the life of the vehicle
Each element is intentionally connected — working together as one integrated system to protect your investment and keep your fleet in service.
Ambulance Maintenance and Care Questions, Answered
These FAQs explain how our service program works together to support the reliability, performance, and long-term care of your ambulance.
Where should I take my Demers ambulance for service?
Service for Demers ambulances is provided locally through authorized dealer partners. Your dealer partner is your primary point of contact for preventive maintenance, repairs, inspections, technical questions, and warranty coordination.
Why does Demers rely on a dealer-led service model?
A dealer-led service model provides faster, more convenient support in the vicinity of your operations. Authorized dealer partners know your region and fleet and are supported by factory expertise to ensure service decisions remain accurate and aligned with how the ambulance was engineered.
How do the different service offerings work together over the life of the ambulance?
Preventive maintenance helps keep your ambulance operating as intended by identifying wear and addressing routine service needs early. When repairs are required, authorized dealer partners perform the work using OEM-approved parts and procedures. Our Technical Support team provides factory-backed guidance when questions arise, helping ensure diagnostics and repairs align with the ambulance’s original engineering.
Warranty coverage adds an important layer of peace of mind by addressing eligible defects in materials or workmanship that occur despite proper use and maintenance. Together, preventive maintenance, authorized repairs, technical support, and warranty coverage form a coordinated service system that supports reliability, minimizes downtime, and protects long-term performance over the life of the ambulance.
What types of service offerings are available through your authorized dealer partners?
All authorized dealer partners can assist with core service needs, including ambulance preventive maintenance, repairs, inspections, and warranty coordination. Beyond these essentials, service capabilities vary by dealership.
Some dealer partners offer additional services such as mobile on-site service, extended service hours, loaner or reserve ambulances, expanded repair facilities, or specialized support programs. Your local dealer partner can explain the specific services available in your area and help determine the best support for your operation.
How does Demers support dealer-performed service?
We support dealer-performed service through a combination of training, factory oversight, and dedicated technical expertise. Our Customer Care and Technical Support teams work closely with authorized dealer partners to provide vehicle-specific guidance, service documentation, build records, and clarification on diagnostics and repair procedures.
When questions arise, Technical Support helps dealers navigate complex systems, confirm OEM-approved methods, and ensure service decisions remain aligned with the ambulance’s original engineering. This collaboration helps support accurate diagnostics, consistent repairs, maintained warranty eligibility, and long-term reliability across the fleet.
How do I find my authorized Demers dealer partner?
You can find your authorized dealer partner using the dealer locator. Your local dealer can assist with service needs and coordinate additional support as needed.