Real-time technical support for deployed units
Demers' expertise, one call away
With 65 years of ambulance manufacturing experience, Demers is a trusted partner for field technical support. Our team is extremely familiar with every detail of the vehicles we build and always ready to assist, wherever your ambulance is deployed.
The goal is simple: ensure everything works as expected, so paramedics can stay focused on what matters most. Our remote support service helps reduce downtime and keeps your equipment running reliably when it counts.
Our experienced team can assist with:
- Remote diagnostics for the multiplex system
- Electrical troubleshooting, repairs, and service
- Step-by-step support for Demers systems over the phone
- Access to technical documents, diagrams, and part references
- Diagnostics and support for all multiplex components: control modules, harnesses, and electronic systems
Remote support, wherever you are
Thanks to onboard technologies, our team can connect to your ambulance remotely, anywhere in the world. We provide advanced support for in-field technicians and mechanics, giving them access to real-time data on the vehicle’s status, electrical system inputs and outputs, and even the ability to simulate functions for testing and diagnostics.
Need a software update? No problem. Simply plug in a laptop with the adapter cable, and we’ll guide the process remotely to limit downtime.
Our Bluetooth diagnostics system also allows direct connection to the vehicle. Users can view the state of inputs, outputs, and multiplex modules installed in the ambulance. This remote visibility helps our team guide you quickly and effectively, speeding up vehicle turnaround.
Leverage immediate assistance
Facing a technical issue? Our Customer Service team is here to help, either at one of our service centres or, if required, through a mobile technician dispatched to your site.
