As Canada’s population ages, how do we ensure there are enough safe and dependable ambulances on the road to transport patients and equip paramedics with the tools they need? As your trusted ambulance manufacturer, this question guides every decision we make. We recognize that each ambulance delivered is far more than a vehicle. It is a piece of critical equipment that must support patients during moments of vulnerability and allow paramedics to work with confidence, precision and safety. This is why we continue to expand our ambulance production capacity and innovate, guided by the needs of paramedics.
New ambulance production supported by innovation
As demand for prehospital services continues to grow, having access to new ambulances delivered on time is critical. To address this reality, we are doubling our ambulance production capacity to deliver more vehicles faster and support communities more effectively. At Demers, new ambulance production takes place in Beloeil in a 63,000 square foot facility, dedicated to building reliable and compliant vehicles for EMS services.
This production capacity is further strengthened by the Demers innovation centre, a 5,500 square foot space supported by a team focused on continuous improvement, design evolution, and the integration of new solutions. Together, production and innovation work hand in hand to ensure that every new ambulance meets the highest safety and quality standards while supporting the evolving needs of paramedics and the communities they serve.
Reduced lead times through focused remount operations
Whether a customer receives a new ambulance or a remounted one, our promise remains the same. We deliver a reliable and compliant vehicle within a clear and predictable timeline. Last month, we announced a meaningful improvement. With enhanced processes, modernized facilities, and the exceptional work of our teams, we reduced remount lead times to nine months in Beloeil and six months in Saskatoon.
This progress is the result of a sustained collective effort. By strengthening every step of our production workflow and continuously refining inspection and engineering procedures, we ensure that a remount upholds the same safety and quality standards as a new vehicle.
In Quebec, remount operations are concentrated at the remount centre in Beloeil. This 16,000 square foot facility is supported by a dedicated team of employees focused exclusively on completing remounts efficiently and safely. This structure reduces vehicle downtime and helps return ambulances to service faster, allowing paramedics to stay focused on patient care. Between the production and remount facilities, there are a total of 430 employees making sure that your vehicles are delivered on time and industry-compliant.
In Western Canada, a 111,000-square-foot production facility dedicated to ambulance manufacturing and the remount centre, operating within a 15,000-square-foot facility, are supported by a team of over 400 employees.
Service and parts to keep your fleet moving
Our commitment to customers extends well beyond delivery. The Demers service center, a 11,500 square foot facility dedicated to service and parts, is designed to keep fleets operational and can accommodate multiple vehicles at once. This allows for faster diagnostics, repairs, and coordinated maintenance.
More importantly, we help your vehicles stay in service longer and return to the road faster thanks to more than 110,000 parts in stock and installation services tailored to your needs. In addition, with access to OEM parts designed specifically for your model, you benefit from OEM expertise from production through the vehicle’s full life cycle, ensuring long-term performance and reliability.
Our team, which continues to grow, includes 30 experts ranging from mobile technicians and parts specialists to mechanics and technical advisers. They know our ambulances in detail and work every day to keep fleets performing at their best. As operational needs evolve and patient demands increase, we continue to expand our service offering to provide consistent and dependable support.
As part of the DBCM Group and the leading ambulance manufacturer in Canada, we understand the essential role our vehicles play in prehospital care. A strong system depends on well maintained fleets, safe and reliable vehicles available when needed, and close collaboration with paramedics and the organizations that support them.
With ambulance production capacity that continues to grow, every investment, facility improvement, and new team member serves a single purpose. We equip paramedics with vehicles designed to protect patients and support the critical work they perform every day.
Now is the time to strategically plan the future needs of your fleet. Contact us so our team can help ensure your service remains ready, resilient, and equipped for the growing demands ahead.